Frequently asked questions
Is your Groomer qualified?
Yes! I completed training with The School of Grooming, passing with excellence. I am registered with The New Zealand National Dog Groomers Association & registered with the International Pet Groomers Inc. I also passed International exams to become a Certified Advanced Professional Groomer and have passed National exams in Salon Profiency.
What if my dog has a tendency to bite?
Be sure to let us know and we can take the steps needed to ensure your dog and our staff are safe.
Where will my dog be kept afterwards?
We have comfortable beds as well as toys located alongside our Groomer for the dogs to relax in and an area to socialise and play. We do not cage our dogs.
DAYCARE ADD ON: We have two daycare options available to create flexibility for you around your appointment and other commitments.
1. GROOMING DAYCARE: You are welcome to drop off anytime after 6am and pick up anytime before 6pm. If you drop off more than 1 hour BEFORE your appointment OR you pick up 1 hour AFTER confirmation that the appointment has been completed, there is a cost of $5 per dog. Dogs can relax in the lounge (couches, beds, toys) and are taken to the toilet outside.
2. BARK PARK DAYCARE: Dogs are welcome to play in the Bark Park BEFORE their grooming appointments provided they meet the standard required for play (Vaccinations, desexing etc). Standard Daycare Charges apply.
Do you groom puppies?
Yes we do! We take extra care with the young ones so they have a positive and enjoyable experience.
Does my dog need to be vaccinated to be groomed?
Yes, all dogs need to be up to date with their vaccinations as our area is a social one. This reduces risk for your dog and also for others.
What happens if you find fleas on my dog?
If fleas are found, they are treated with a natural product which contains Neem Oil. This wash kills all the fleas immediately but does not act as a continuing treatment. The flea wash is $5 in addition to the base price of the groom or wash.
Can I stay and watch my dog be groomed?
For the safety of the dog and Groomer we do not recommend that owners stay to watch. Our Grooming Room is very open with lots of windows thus dogs are easily distracted when they can see Mum or Dad and try to pull toward them. Rest assured 99.9% of dogs settle well and quickly once Mum and Dad are gone which makes for a stressless and easy groom!
Do you shave double coats?
Always an interesting question! Short answer: Yes and No.
Our Groomer will complete a clip off if:
1) The dog has been shaved in the past
2) The dog is extremely matted
3) The dog needs to be shaved for medical reasons or due to age.
If your double coated breed does not meet the above requirements, don't fret! We can still complete a fabulous groom!
Our Full Grooms include a tidy up trim and a "de-shed" using de-shedding bathing systems and tools. This removes all of that pesky dead hair and undercoat through the change of seasons.
For more information on Double Coats, don't hesitate to ring and chat to our Groomer who is happy to talk to you about your specific requirements.
How long will it take to groom my dog?
Please allow 2 hours for a full groom however our Groomer will advise a more accurate time during the consultation.
My dog is very matted, can you still groom him?
Yes we can, however "how" will depend on the condition of the dog. At Barkleys On The River, we work on a "Humanity over Vanity Rule". This means, if the de-matting will cause unnecessary pain and discomfort to your dog, we will clip the to a length which is pain free for your dog. There is a charge additional to the base price of the groom, to shave down a matted dog to cover the time it takes to complete and equipment maintenance . Our Groomer will advise upon consultation.
What if I need to cancel my appointment?
Unfortunately, in the past, we experienced a significant amount of "no shows" or very late cancellations. We send out, appointment cards, email confirmation (if given) and reminders as well as txt reminders to allow for clients to let us know if they cannot make it. We understand that things come up last minute and we do believe that we are understanding of certain situations where it cannot be helped. With that being said, "no shows" or cancellations can leave us unable to fill a spot and as a small business, this has a profound impact. We are now left with the only option being to introduce and apply fees for cancellations and "no shows".
To Cancel or Reschedule An Appointment:
48 hours given: No Charge
Cancellation is within 48 hours of the appointment, the fee will be:
1st appointment: 50% of the groom per dog
2nd appointment: the full cost of the groom
3rd appointment: the groom will need to be pre-paid.
No shows and lateness where we can no longer accept the dog, (15 minutes or more), will incur the above fees. Fees will need to be paid in full BEFORE the next groom can be scheduled. We do not enjoy implementing this however it is necessary to keep our business operating.
Where can I see a portfolio?
The best place to look is our Facebook Page or our Instagram Page. Photos and video are uploaded regularly offering a behind the scenes look at what we do! You can also find reviews from other customers located on our Facebook Page.
Do you groom Cats or Rabbits?
I do not groom Cats or Rabbits.
My dog is entire, will you still groom him?
Absolutely! Entire dogs and bitches are welcome. We have the ability to seperate our play area into two so no accidents can happen!