grooming T's & C's

"A day without dog hair, is a day not lived"


Cancellations/No Show/ No Call

Cancellations can leave empty blocks in our schedule which could have been used by another client. We ask that any rescheduling or cancellations are made at least 24 business hours in advance to allow time for us to fill the slot. Cancellation/No Show/ No Call fees may apply and are required to be paid before another appointment may be scheduled. 

Matted Coats

Pets with matted coats require extra attention as the coat grows very tight which can damage and tear skin providing a breeding ground for infections. Barkleys On The River will not cause undue stress to your pet by de-matting matted coats and may require the pet to be shaved. You will be notified of any matting and will be required to sign our Matted Release Form. After effects of mat removal can include itchiness, skin redness and self-inflicted irritations. A fee may also apply if the removal of the matting may cause groomers to go over their allocated time slot. 

Dangerous or Aggressive Animals – Refusal of Services

Barkleys On The River has the right to refuse any services at any time. In the event that your pet is too stressed or becomes too stressed to groom, Barkleys On The River has the right to refuse, stop or cancel services at any time before, during or after grooming. The Client will be charged for grooming services rendered up until that point.


If your pet has any fleas, they will be given a flea bath at your expense in addition to the base cost of the bath or groom. If you do not want them to receive one, you can reschedule your appointment after the problem has been resolved by you. 


Our pricing is based on standard breed size and of the coat being in good condition upon arrival. Prices may increase or decrease due to this.


Although accidents are very rare, there is a risk when working with live animals. Although we use extreme care in all situations, grooming equipment is sharp and possible accidents can occur (including but not limited to): cuts, nicks, scratches or quicking of the nails. In the event an accident does occur, you will be notified immediately.

Owner’s attendance

Due to the safety of your pet, Barkleys On The River Staff and yourself, owners are not permitted to be present during grooming. Pets lunging to get to you during grooming or who become very excited are harder to groom and greatly increase the risk of injury. 99% of pets settle well when the owner leaves.

Feeding & Treats

Due to the safety of your pet, Barkleys On The River Staff do not feed pets who are staying with us for Grooming. Good behaviour is rewarding with a positive fuss and not treats of any kind.

Entire Males & Undesexed Females

Barkleys On The River accept both entire males and undesexed females for grooming. We are a cage free facility and due to the safety of your pet, Barkleys On The River Staff do not mix entire Males with Females (desexed or otherwise). We have pens in which your dog will have a comfortable space provided for their stay with us. 

Extended Stay

Dogs who are not picked up before closing hours will incur overnight boarding, food and day care fees.